AI Driven Solutions

Real world examples

Project 1: AI Customer Service Reply System

Automating customer complaint responses with AI — classifying tickets, consulting product knowledge, and generating professional reply suggestions for agents.

Client Need
Support agents spent significant time manually researching product information and drafting individual responses to each complaint.
Reply quality varied between agents, with inconsistent use of product knowledge and known issue resolutions.
High ticket volumes required faster response turnaround without sacrificing accuracy or professionalism.
Solutions
smart complaint classification

Smart Complaint Classification

AI determines complaint type and selects the appropriate response strategy.
knowledge-enriched replies

Knowledge-Enriched Reply Generation

Every reply is informed by product data, known issues, and instruction manual content.
built-in quality controls

Built-In Quality Controls

Ensures replies are factual and free of hallucinated details.
ticketing system integration

Ticketing System Integration

Polls for new tickets and delivers reply suggestions directly to agents.
Key Benefits
Dramatically faster response times
Consistent, high-quality replies across all agents
Full knowledge base utilisation in every response

Project 2: Automated Product Analysis

Leveraging AI in a multi-lingual environment to automate product evaluation, implement early warning and aid problem assessment

Client Need
Handle high volume (1000s/day) of multilingual customer care tickets efficiently.
Live identification of product performance, problems and reclaim rates.
Automate translation and analysis to replace slow manual processes.
Solutions
Live Ticket Processing and Translation

Live Ticket Processing and Translation

AI-driven translation and keyword extraction for real-time analysis.
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Instant Issue Identification

Immediate detection of issues across multiple languages.
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Reclaim Rates Calculation

Live overview of product volume versus ticket volume
Product Analysis

Product Analysis

Instant analysis with trends over time and keyword insights.
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AI Problem Summaries

Automated reporting of main product issues using AI.
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Weekly Report Automation

Automated summary reports for stakeholders
Key Benefits
Significant labour time savings.
Enhanced issue recognition and faster problem resolution.
Automated, live data analysis with AI insights.

Project 3: Automated Project Management

Leveraging AI in a multi-lingual environment to automate product evaluation, implement early warning and aid problem assessment

Client Need
Automate the manual process of downloading, translating, and organizing product specifications from a supplier portal.
Manage high volumes of product data efficiently (1000s of products each quarter).
Simplify and speed up the updating process for product specifications.
Solutions
Icon Account Tree

Automation of Supplier Portal

Advanced browser automation to mimic human actions for logging in, filtering, and downloading product data.
Data Translation and Preparation

Data Translation and Preparation

Converts downloaded files into a user-friendly Excel format and translates them into English.
Automated Updates

Automated Updates

Regularly checks for new products, downloads them automatically, and updates the database without human intervention
Key Benefits
Significant labour time savings.
Enhanced issue recognition and faster problem resolution.
Automated, live data analysis with AI insights.

Project 4: Intelligent Compliance Document Processor

A desktop application that automatically extracts metadata from compliance and certification PDFs, intelligently renames and organises them — replacing hours of manual document handling.

Client Need
Thousands of compliance and certification PDF documents needed to be manually reviewed, renamed, and organised into structured folders — a time-consuming and error-prone process.
Each document contained key metadata buried in different formats across form fields and unstructured text.
Staff had to classify documents into over 47 compliance categories and ensure consistent naming conventions across the entire archive.
Solutions
intelligent PDF data extraction

Intelligent PDF Data Extraction

Dual-source extraction engine using form field parsing and text content analysis to reliably extract report numbers, model numbers, and dates from varied document formats.
automated file organisation

Automated File Organisation

Batch scanning of folder hierarchies, automatic classification into 47+ compliance categories, and standardised file renaming with duplicate detection.
desktop application with drag and drop

User-Friendly Desktop Application

Drag-and-drop interface with editable data grid, real-time progress tracking, per-file prefix selection, and batch actions for scan, review, and rename operations.
configurable extraction patterns

Configurable Extraction Patterns

Regex-driven extraction rules supporting multiple date formats, report number normalisation, and product validation against a catalogue of 1000+ entries.
Key Benefits
Hours of manual document handling reduced to minutes through automated batch processing.
Consistent, error-free file naming and organisation across the entire compliance archive.
Configurable and extensible — new compliance categories and extraction patterns can be added without code changes.