AI Driven Solutions

Real world examples

Project 1: Automated Product Analysis

Leveraging AI in a multi-lingual environment to automate product evaluation, implement early warning and aid problem assessment

Client Need
Handle high volume (1000s/day) of multilingual customer care tickets efficiently.
Live identification of product performance, problems and reclaim rates.
Automate translation and analysis to replace slow manual processes.
Solutions
Live Ticket Processing and Translation

Live Ticket Processing and Translation

AI-driven translation and keyword extraction for real-time analysis.
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Instant Issue Identification

Immediate detection of issues across multiple languages.
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Reclaim Rates Calculation

Live overview of product volume versus ticket volume
Product Analysis

Product Analysis

Instant analysis with trends over time and keyword insights.
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AI Problem Summaries

Automated reporting of main product issues using AI.
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Weekly Report Automation

Automated summary reports for stakeholders
Key Benefits
Significant labour time savings.
Enhanced issue recognition and faster problem resolution.
Automated, live data analysis with AI insights.

Project 2: Automated Project Management

Leveraging AI in a multi-lingual environment to automate product evaluation, implement early warning and aid problem assessment

Client Need
Automate the manual process of downloading, translating, and organizing product specifications from a supplier portal.
Manage high volumes of product data efficiently (1000s of products each quarter).
Simplify and speed up the updating process for product specifications.
Solutions
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Automation of Supplier Portal

Advanced browser automation to mimic human actions for logging in, filtering, and downloading product data.
Data Translation and Preparation

Data Translation and Preparation

Converts downloaded files into a user-friendly Excel format and translates them into English.
Automated Updates

Automated Updates

Regularly checks for new products, downloads them automatically, and updates the database without human intervention
Key Benefits
Significant labour time savings.
Enhanced issue recognition and faster problem resolution.
Automated, live data analysis with AI insights.