First understand the problem. Then build the right solution

We bring decades of industry experience to solve business challenges, using software, automation and AI where they add value.

Tell us what's not working

See what we've solved

20+

years of operational leadership experience

1,600+

workflow events automated daily

83 hours → 12.5 minutes

for key logistics workflow tasks

We start with your business, not the technology.

Before we recommend a solution, our team identifies where your business loses time and money. Then we build a solution that makes a real difference, whether that is a process improvement, software, automation or AI.

We have worked in factories, logistics and global operations, not just around them.

That is why we start with what is actually getting in the way.

We build technology that works in the real world.

About Digital Decode

What we've solved

Technology follows the problem, not the other way around.

Automation

High-volume workflows automated across ERP and logistics systems

A single-action workflow connects existing systems and custom software for a high-volume operation. No AI required.

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AI + Automation

Multilingual customer support increased to 97% service level

A controlled support system handling 6,000 to 10,000 requests a day across a dozen languages, combining product knowledge, business rules and targeted LLM use.

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Automation

6,000+ order addresses validated automatically every day

Structured address validation and business rules process for 6,000+ orders a day before dispatch, preventing avoidable delivery and resending costs.

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See all solutions

How we work

A practical way to turn a business problem into a working improvement.

Understand

What is actually not working?

Measure

What is happening today, and what is it costing?

Improve

What should change, process, system or both?

Build

If technology helps, build the simplest solution that works.

"Richard is a rare find - a digital native who sees the big picture, a leader who understands agility and a builder who wastes no time in delivering concrete value."

Angela Sanger

Agile Coach and Trainer, Connexxo GmbH

Have a problem worth solving?

Tell us what is not working. We will help you work out what is worth changing, and whether technology is part of the answer.

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